Cancellation Policy FAQs

  1. Why charge a deposit?

  2. Why do I have to notify you at least 24 in advance of my scheduled date and time of service to avoid being charged the full quoted amount?

  3. Why do I have to notify you of a flight delay or cancellation no more than 30 minutes after the delay or cancellation is announced by my airline?

  4. Is there a waiting time grace period for late arrivals?

  5. What if there are more passengers than I reserved for?

 

 

 

 

 

 

 

 

 

 

 

 

 

Why charge a deposit?

We have found it necessary to require this deposit due to an excessive number of reserved services being canceled without notification. Such an event results in other reservations being refused and takes a vehicle out of service needlessly for several hours.

This deposit helps to ensure that you always get the best pricing in Miami, South Beach, Fort Lauderdale and all of south FLA by reducing lost work and earnings due to cancellations without notification.

Thank you for your understanding.

back to FAQs    close this window

 

Why cancel by telephone only?

It's always best to confirm that your cancellation request has been received in time, regardless of where you've made reservations. When doing so via telephone, there is no chance that your cancellation request could be misdirected, missed, or fail to be delivered.

back to FAQs    close this window

 

Why charge for 3 hours of service?

PCTS puts clients first. That means that if we don't see you immediately after your plane lands or your cruise ship disembarks, we'd rather wait than risk leaving you stranded.  Many times clients wish to have a drink or stop for a snack before leaving the airport, and we understand. If we haven't heard from you prior to 24 hours before your scheduled service, we will assume that you're counting on us to be there, and we'll wait for up to 3 hours before canceling the dispatch if we're not notified of your change in plans ahead of time.

back to FAQs    close this window

 

Is there a waiting time grace period?

PCTS Inc. understands that from time to time, things can happen unexpectedly that are beyond the control of our clients. For that reason, there is a grace period before wait time charges are assessed for the following services:

bullet

Airport Domestic Arrivals: 30 minutes

bullet

Airport International Arrivals: 60 minutes

bullet

Cruise terminal Arrivals: 60 minutes

back to FAQs    close this window

 

What if there are more passengers than I reserved for?

Passengers over the number reserved for will result in additional charges being assessed based on both the number of additional passengers and the total amount of the quoted rate for your reservation. Please see our pricing page for more information.

back to FAQs    close this window